When contacting the help desk about a blocked site we need specific information from the blocked page warning.
We need to know the Category This tells us which filter type has to be adjusted.
We also need to know the Blocked URL.
In many cases the site you wanted to get to was not the problem, but an advertisement site
or a piece of malware on your computer may be trying to send information to a blocked site.
If you are blocked on the way to Brain Pop but the Blocked URL message reads something other than BrainPop.com
there is a program trying to take your computer someplace else.